Stat Medical is a distributor for many manufacturers with many varying warranties. We are commited to supporting our customers with any warranty claims on products sold by Stat Medical. Our customer service team will be happy to provide you with the warranty documentation from the original manufacturer and assist you in obtaining your warranty requests. Please call 1(866)783-4076 and ask for customer service or email firstname.lastname@example.org to open a service ticket.
Alternatively, you can click here to submit a service ticket request through our website. You will receive a confirmation email with a service ticket number for your reference.
When making a request for service, please be sure to include all of the following details:
- Name of product
- Make of product
- Serial Number of Product
- Invoice Number of Product
Your full contact details including:
- Your Name
- Facility Name
- Phone Number
- Email Address
- Explanation of the issue experienced
CUSTOM STAINLESS STEEL PRODUCTS
Limited Lifetime Warranty On Custom Stainless Steel Items
Stat Medical warrants to the original purchaser that its Proprietary Products will be free from defects in workmanship or materials under normal use and service for the life of the product, so long as owned by the original purchaser, according to the limitations set forth below. Defective products shall be repaired or replaced at Stat Medical’s option at no cost to the original purchaser provided:
The customer must obtain a written return authorization supplied by Stat Medical’s customer service department. The product must be returned, properly packaged, with a copy of the original sales receipt and copy of the RMA authorization. Please call (866) 783-4076 to receive a return authorization.
The customer must pre-pay freight charges to and from Stat Medical and must ship merchandise properly packaged, in a way the product will not be damaged during transit to the factory. Stat Medical does not warranty any freight damage to or from the factory. It is the customer’s responsibility to inspect the product for packaging damage before signing the BOL.
This warranty does not apply to products, which have been subject to abuse, misuse, accident, modification, alteration, tampering, negligence, lack of routine maintenance or misapplication; or products that have been repaired by other than Stat Medical or its authorized representatives.
This warranty does not apply to glass, fabrics, vinyl, seat coverings, cushions, padding or their stitching, gluing or installation. Component parts not manufactured by Stat Medical, such as casters, caster inserts, any components made from rubber or plastic, circuit boards, fan heaters, plumbing parts, electrical switches and other components are also excluded. For these component parts, Stat Medical will pass on the original manufacturer’s warranty to Stat Medical equipment original purchasers. Please consult factory for questions regarding the warranties of these component parts. This warranty does not apply to custom fabricated products. Consult factory.
UNLESS EXPRESSLY SET FORTH IN THIS WARRANTY, THERE ARE NO OTHER WARRANTIES, WHETHER EXPRESS OR IMPLIED, OF FITNESS AND/OR MERCHANTABILITY OR ANY OTHER WARRANTY IMPLIED BY CUSTOM, USAGE OR COURSE OF DEALING.
Liability of Stat Medical under this warranty is limited to the repair and/or replacement of any products. Stat Medical specifically excludes and disclaims any responsibility for any incidental or consequential damages claimed to have arisen from any defect in workmanship or materials. No representative has any authority to change or enlarge the above warranty or Stat Medical liability. This document supersedes all previous warranty provisions.